Private Patient Advocate
Hospital, ICU & Complex Medical Care
Chicago, IL & Surroundings, Telehealth Nationwide
When everything feels overwhelming, you don’t have to navigate it alone.
Every patient deserves a voice in their care.
Health Navigation / Patient Advocacy / Care Consulting/Medical Consutant
by a Board-Certified Acute Care Nurse Practitioner
FREE 15 min Consultation - Call 708-427-8700
Who This Is For?
This is for YOU if someone you love is in the hospital… or
YOU are too ill to navigate your own care
and you feel like you’re trying to keep up with everything—but don’t fully understand what’s happening.
If you’re:
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need a second opinion
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nothing makes sense or you don't understand the next step
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trying to make decisions quickly
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getting different answers from different specialist
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worried something might be missed or something is not right
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or just feel like you’re the one holding everything together
This is exactly where I step in, don't worry...
I Adovocate like Family!
- Mel
Private Advocacy.
Real-Time Support.
Clear Direction.
Your Personal Healthcare Advisor
From single concerns to multiple, complex conditions
— I bring clarity, support, and trusted guidance.
Private, Transparent Pricing — No Insurance Required
ICU & Hospital Bedside Advocacy
Direct bedside patient advocacy in the ICU and hospital, ensuring your loved one’s care is closely monitored, clearly understood, and aligned with the plan. I provide real-time support, help you navigate fast-moving situations, and make sure nothing is overlooked during critical moments. ICU and hospital bedside patient advocacy in Chicago for critically ill and hospitalized patients. I provide in-person hospital advocacy, real-time support at the bedside, and guidance through complex hospital care to ensure safety, clarity, and continuity. Ideal for families searching for ICU patient advocate or hospital advocate near me.
Traumatic Injury &
Emergency Support
I support patients and families facing sudden, high-impact medical events, including motor vehicle accidents, high-impact falls, and penetrating injuries such as gunshot wounds. These situations often involve multiple teams, rapid decisions, and constant changes—where having experienced guidance at the bedside can make a critical difference. I am an expert in Trauma Medicine, like Motor Vehicle Accidents, Gun Shot Wounds, Falls, Drowning, and others.
Medication Reconciliation & Safety Reviews
Thorough review of medications and treatments to ensure they are appropriate, coordinated, and clearly understood. I help identify potential concerns and make sure therapies align with the overall plan. Detailed review of medications and treatment plans to ensure safety, accuracy, and alignment with current care. I help identify potential interactions, duplications, or concerns in complex treatment regimens.
Specialist Navigation &
Second Opinions
Coordination of the right specialists and access to trusted second opinions when needed. I help you move through the healthcare system efficiently and avoid delays in critical care. Guidance in finding the right specialists and coordinating second opinions for complex or critical conditions. I help you access top providers, avoid delays, and move efficiently through the healthcare system.
Post-Op & Complex-Care Coordination
Medical visits can feel rushed and overwhelming. I can go with you to appointments—in person or virtually—to ensure your questions are asked, your concerns are heard, and your care plan is fully understood. I take notes, help clarify medical language, and follow up to make sure nothing is overlooked. With me by your side, you’ll have a trusted advocate to support you through every step of the visit.
Plan of Care Review
(Nothing Missed)
A detailed review of the full plan of care to ensure accuracy, clarity, and alignment across all providers. I help identify gaps, inconsistencies, or delays so nothing falls through the cracks. I review treatment plans for chronic conditions such as diabetes, heart failure, COPD, and hypertension against published best-practice guidelines. I then share recommendations with your existing providers to ensure nothing falls through the cracks and your care stays aligned with the highest standards.
Appointment, Procedure & Surgery Support
Medical visits can feel rushed and overwhelming. I can go with you to appointments—in person or virtually—to ensure your questions are asked, your concerns are heard, and your care plan is fully understood. I take notes, help clarify medical language, and follow up. Preparation and support before, during, and after appointments, procedures, and surgeries. I help you understand what to expect, what to ask, and how to advocate for the best possible outcome. Support for medical appointments, procedures, and surgeries, including preparation, questions to ask, and real-time advocacy. I help ensure you are informed, prepared, and supported before and after care.
Medical Decision Support
Medical visits can feel rushed and overwhelming. I can go with you to appointments—in person or virtually—to ensure your questions are asked, your concerns are heard, and your care plan is fully understood. I take notes, help clarify medical language, and follow up. Preparation and support before, during, and after appointments, procedures, and surgeries. I help you understand what to expect, what to ask, and how to advocate for the best possible outcome. Support for medical appointments, procedures, and surgeries, including preparation, questions to ask, and real-time advocacy. I help ensure you are informed, prepared, and supported before and after care.
Communication with Physicians & Care Teams
Medical visits can feel rushed and overwhelming. I can go with you to appointments—in person or virtually—to ensure your questions are asked, your concerns are heard, and your care plan is fully understood. I take notes, help clarify medical language, and follow up. Preparation and support before, during, and after appointments, procedures, and surgeries. I help you understand what to expect, what to ask, and how to advocate for the best possible outcome. Support for medical appointments, procedures, and surgeries, including preparation, questions to ask, and real-time advocacy. I help ensure you are informed, prepared, and supported before and after care.
Transitions of Care
(Hospital → Home)
Medical visits can feel rushed and overwhelming. I can go with you to appointments—in person or virtually—to ensure your questions are asked, your concerns are heard, and your care plan is fully understood. I take notes, help clarify medical language, and follow up. Preparation and support before, during, and after appointments, procedures, and surgeries. I help you understand what to expect, what to ask, and how to advocate for the best possible outcome. Support for medical appointments, procedures, and surgeries, including preparation, questions to ask, and real-time advocacy. I help ensure you are informed, prepared, and supported before and after care.
Hospice &
End-of-Life Support
Medical visits can feel rushed and overwhelming. I can go with you to appointments—in person or virtually—to ensure your questions are asked, your concerns are heard, and your care plan is fully understood. I take notes, help clarify medical language, and follow up. Preparation and support before, during, and after appointments, procedures, and surgeries. I help you understand what to expect, what to ask, and how to advocate for the best possible outcome. Support for medical appointments, procedures, and surgeries, including preparation, questions to ask, and real-time advocacy. I help ensure you are informed, prepared, and supported before and after care.
Private, Confidential, and Judgment-Free
— Let’s Talk
Nobody prepares you for what its like when you or someone you love ends up in the ICU
or become critically ill.
🌙 Mel Randle, AGACNP-BC
Board Certified Acute Care Nurse Practitioner
Licensed in IL, AZ, FL, DE & WV
20+ years of experience in ICU/hospital
-I’ve worked within Chicagoland’s top university hospitals but I've also been on the other side...
I have stood beside my own father during a critical ICU hospitalization and advocated for my chronically ill child after mistakes and gaps occurred in her care. So I know how frightening it feels to wonder if something is being missed,
— then to be able to speak up when you are overwhelmed, exhausted, or unsure what questions to ask.
I know where gaps occur, how communication breaks down, & how to communicate to prevent patients from falling through the cracks of our very complex & shakey healthcare system.
— I understand exactly what to say, to be taken seriously!
I know the medical language, the hospital system, and the subtle changes that can signal when something needs closer attention. I know which questions to ask, how to communicate concerns to doctors & the medical team that will get them to move.
- Helping families get clearer answers before important decisions are made.
My experiece has taught me one truth:
- Every patient deserves someone who understands the system by their side.
Ready to have someone on your side?
Book your Free Consultation NOW!
📞 Free 15-Minute Consultation
Let’s make sure nothing is missed!
When do people reach out?
You don’t fully understand what’s happening
You’re worried something might be missed
You’re getting Conflicting or Unclear Communication from Multiple Teams
Feeling Alone and Unsupported by the System
or Inability to Self-Advocate Due to Critical Illness
You’re being asked to make High-Stakes Decisions Under Time Pressure
Need for an Independent Voice
Not Employed by the Hospital
Not sure where to start?
Let's Talk for Free
Start with a Free 15-Minute Consultation
1. Book Online or
Call/Text
708-427-8700
Let's Schedule the best time that works for you.
2. Telehealth or Phone Discussion
- We talk through your situation,
- You get immediate clarity and next step
3. Next Steps
- If it’s a fit, we move forward together.
- No pressure. Just real guidance.
Why Choose Patient Advocacy with Lunaris?
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Relief (No more fighting the system)
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Access (Direct, same-day, without insurance hassles)
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Trust (Experienced & credentialed, someone who knows Medicine)
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Clarity (I’ll help you make sense of your medications & care plan)
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Safety (Prevent Hospital Readmissions)
Get Support, Clarity, and Real Answers
— Book your Free Consult Now!
I understand both the medical and nursing sides of care.
Why This Is Different?
Most people assume the hospital is guiding everything.
But the reality is:
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Care is complex-
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Teams are busy
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And no one is focused only on your perspective
As a critical care nurse practitioner,
I understand both the medical & nursing sides of care. This Matters...
And that matters—because not everything that gets missed in the hospital is part of the medical plan.
There are often gaps in day-to-day care, communication, and monitoring that can directly impact outcomes.
Then:
And as someone who has been on the family side…
I know how overwhelming this can feel.
I Work Directly for YOU
—NOT the Hospital or HealthCare System.
 Mel Randle AGACNP-BCMel Randle is a board-certified acute care nurse practitioner with more than 20 years of experience in ICU and hospital settings. Her advanced clinical expertise helps you better understand complex medical situations, ask the right questions, and make informed decisions about your care. |  20+ Years ExperienceICU/Hospital, Transplants, High Impact Trauma, Heart Surgeries, Heart Attacks, Strokes, Spinal injury, Sepsis, Ventilators, VAD, Balloon Pump, Complex Chronic Illness Management . |  We have the KeyMel will complete a detailed assessment, present the available options, and help you make informed decisions. |  You deserve the Best!_editedMel practices a detailed, integrated model of medicine—from the oxygen we breathe to the red blood cells that carry it—everything in the body is connected. |  You don't have to Navigate Care AloneOur healthcare system doesn’t have all the answers. I’ve had to fight to be heard—and I’ll do the same for you. |
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Free Consultation Request Form
This free consult is to understand your needs & see if I’m the right fit; it’s not medical advice.
Please complete the form below, and someone will contact you to schedule your complimentary consultation by phone or video.
Pricing Transparency
All services are self-pay, designed to give you control and clarity without insurance restrictions.
Custom packages available for ongoing care and complex cases.